At ThuanPhat Butcher, we strive to provide our customers with the highest quality meat products. Due to the perishable nature of our products, we have specific guidelines for returns and refunds. Please read our policy carefully before making a purchase.
1. Terms of Return
- Returns are not accepted due to health and safety regulations.
- If you receive a damaged, incorrect, or unsatisfactory product, you must report it within [Timeframe, 24 hours] of receiving your order.
2. State of Return
- If a return is approved (e.g., due to incorrect or defective items), the product must remain unopened and in its original packaging.
- Items must be stored correctly (e.g., refrigerated or frozen) to ensure food safety.
3. Reason for Return
We accept return requests only under the following conditions:
- You received the wrong product.
- The product was damaged or spoiled upon arrival.
- The product does not match the description or order.
We do not accept returns or refunds for:
- Change of mind.
- Incorrect orders placed by the customer.
- Products that have been opened, used, or stored improperly.
4. Process for Return
To request a return or refund, follow these steps:
- Contact Us within [Timeframe, e.g., 24 hours] of receiving your order.
- Provide your order number, a clear photo/video of the product, and a brief explanation of the issue.
- Our team will review your request and respond within [Response Time, 1 business days].
- If approved, we will guide you on the next steps.
5. Process of Refund
- If your refund is approved, we will process it within [Refund Processing Time, 3-5 business days].
- Refunds will be issued using the original payment method.
- If a replacement product is offered, we will arrange a redelivery or pickup at no extra cost.
6. Contact Us
If you have any questions or need assistance with your order, please contact us:
📧 Email: contact@thuanphatbutcher.com.au
We appreciate your understanding and support. Thank you for choosing ThuanPhat Butcher!